FAQ

Frequently Asked Questions (FAQ)
Last updated: April 10, 2026

General Questions

What do you sell?
We specialize in high-quality artificial houseplants designed to look realistic while requiring no maintenance.

Do your plants look real?
Yes, our artificial plants are carefully designed with realistic colors, textures, and details to closely resemble natural plants.

Why choose artificial plants?
Artificial plants require no watering, sunlight, or care. They are perfect for homes, offices, or spaces where real plants are difficult to maintain.

Ordering & Payment

How do I place an order?
Simply browse our store, add your desired products to the cart, and proceed to checkout.

What payment methods do you accept?
We accept secure payment methods provided at checkout (such as credit/debit cards and other supported payment options).

Shipping & Delivery

Where do you ship?
We currently ship only within Poland.

How long does delivery take?
Orders are processed within 1–3 business days, and delivery typically takes 3–7 business days.

Can I track my order?
Yes, once your order is shipped, you may receive a tracking number via email (if available).

Returns & Refunds

Can I return a product?
Yes, you may return items in accordance with our return policy. Products must be unused and in their original condition.

How do I request a return?
Please contact us at karolinnasago@gmx.net with your order details, and we will guide you through the process.

When will I receive my refund?
Refunds are processed after we receive and inspect the returned item. Processing times may vary depending on your payment provider.

Product Care

Do artificial plants need maintenance?
Very little. You can occasionally wipe them with a dry or slightly damp cloth to remove dust.

Can I use artificial plants outdoors?
Some artificial plants may be suitable for outdoor use, but prolonged exposure to direct sunlight and weather may cause fading over time.